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FAQ (Frequently Asked Questions)
FAQs (General)
Question & Answers (General)
Will I be contacted after I made a purchase?
Make sure you provide your email address when ordering then an email will be sent to you with an order confirmation after the order is completed.
We will sent you another email will moment the order leaves our warehouse. This would normally be the same day, or the next day if you make an order at night time.
No further emails will be sent unless the parcel is returned to us due to address unknown, or a problem occured during processing the order.
Essentially, to maintain your confidentiality we will not make further contact after your order is received. Your personal details are delected from our system after 30 days and confirmation that ordered products well function.
Make sure you provide your email address when ordering then an email will be sent to you with an order confirmation after the order is completed.
We will sent you another email will moment the order leaves our warehouse. This would normally be the same day, or the next day if you make an order at night time.
No further emails will be sent unless the parcel is returned to us due to address unknown, or a problem occured during processing the order.
Essentially, to maintain your confidentiality we will not make further contact after your order is received. Your personal details are delected from our system after 30 days and confirmation that ordered products well function.
What company name will appear on my credit card statement, as being the transaction name? Will it be Femplay?
Your credit card statement will show the transaction with the name of our parent company which owns multiple websites with no mention of Femplay at all.
The name that appears is generic and is 'C**** CORP' (We use asterixes as an added protection for your privacy).
Your credit card statement will show the transaction with the name of our parent company which owns multiple websites with no mention of Femplay at all.
The name that appears is generic and is 'C**** CORP' (We use asterixes as an added protection for your privacy).
Can my parcel be put in particular place at my request by the courier?
Yes. Just enter any special instructions in the 'Special Delivery Instructions' box when placing your order. We will hand write this in bold black text on the parcel for the couriers attention.
However, in this case the risk and responsibility for loss of the parcel has to be accepted by you, as no signature can be obtained.
In all honesty, we get very few lost parcels (about 1 in 1000) so this is not something to worry about.
Just remember that the size of the parcel can be bigger than you imagine, because we wrap all items in cardboard and bubble wrap before placing them in the post bags.
Therefore, the item may not be able to fit in your letterbox.
Yes. Just enter any special instructions in the 'Special Delivery Instructions' box when placing your order. We will hand write this in bold black text on the parcel for the couriers attention.
However, in this case the risk and responsibility for loss of the parcel has to be accepted by you, as no signature can be obtained.
In all honesty, we get very few lost parcels (about 1 in 1000) so this is not something to worry about.
Just remember that the size of the parcel can be bigger than you imagine, because we wrap all items in cardboard and bubble wrap before placing them in the post bags.
Therefore, the item may not be able to fit in your letterbox.
What happens if I am not the address when the parcel is delivered?
The courier will leave a calling card which tells you which Courier Post branch the parcel can be collected from (normally your closest branch).
When you collect the parcel, there is nothing to indicate it is from Femplay. The return address is a parent company which runs multiple online stores, and is non-descript.
The courier will leave a calling card which tells you which Courier Post branch the parcel can be collected from (normally your closest branch).
When you collect the parcel, there is nothing to indicate it is from Femplay. The return address is a parent company which runs multiple online stores, and is non-descript.
What is the age of consent to buy sex toys?
You have to be 18 or older to place an order at Femplay.
You have to be 18 or older to place an order at Femplay.
Can I ask to have the parcel sent to my local post office and collect it from there?
Yes. Write this in the special instructions, and enter your real address as the delivery address.
Or you could enter the address of your local post office and have us send it directly there. When entering the address write 'FOR COLLECTION BY xxxx' with your name indicated.
Yes. Write this in the special instructions, and enter your real address as the delivery address.
Or you could enter the address of your local post office and have us send it directly there. When entering the address write 'FOR COLLECTION BY xxxx' with your name indicated.
Do you send out printed catalogues by mail?
No, we don't. We try to keep our prices low for our customers so we dont have a printed catalogue. All our products are featured on the site!
You can still place an order 'mail order' though by simply sending us a note together with payment and your address.
Or simply order online using your credit card, we use 128bit encryption - which is super secure and your details are also deleted from our database once the order is sent.
Alternatively, call 0800 7777 08 and place your order over the phone.
No, we don't. We try to keep our prices low for our customers so we dont have a printed catalogue. All our products are featured on the site!
You can still place an order 'mail order' though by simply sending us a note together with payment and your address.
Or simply order online using your credit card, we use 128bit encryption - which is super secure and your details are also deleted from our database once the order is sent.
Alternatively, call 0800 7777 08 and place your order over the phone.
Do you sell batteries to fit the products?
No. We give batteries for free with your purchase!
No. We give batteries for free with your purchase!
Is Femplay's payment system secure for entering my credit card details?
Your credit card order is actually processed by Payment Express - the largest payment gateway provider in New Zealand. They process the transaction, but they are not privy to your contact details, or even your credit card details!
Your credit card details are not kept in either our database, or their database, only the first few digits are kept for administration purposes.
Your credit card order is actually processed by Payment Express - the largest payment gateway provider in New Zealand. They process the transaction, but they are not privy to your contact details, or even your credit card details!
Your credit card details are not kept in either our database, or their database, only the first few digits are kept for administration purposes.
Do you use Signature Required shipping?
No we do not
No we do not
How long will it take for my order to reach me?
At Femplay if you can add an item to your cart and purchase it, then it means it's in stock! Therefore, all orders received by 2pm (NZ time) are dispatched on the same day. This means your order would be received the NEXT DAY, or the day after if you are ordering later in the day during the week.
We have dedicated warehouse staff who are waiting to pack the order the moment it's placed. The only exception to this is weekends and public statutory holidays, when the order will be packed and shipped on the next working day.
At Femplay if you can add an item to your cart and purchase it, then it means it's in stock! Therefore, all orders received by 2pm (NZ time) are dispatched on the same day. This means your order would be received the NEXT DAY, or the day after if you are ordering later in the day during the week.
We have dedicated warehouse staff who are waiting to pack the order the moment it's placed. The only exception to this is weekends and public statutory holidays, when the order will be packed and shipped on the next working day.
How do I make a payment?
We accept credit cards: Visa & Mastercard. We also take direct deposits into our bank account via any branch of Westpac.
If you chose to pay by direct deposit, simply add the products to your cart then select 'direct deposit' as the payment method when prompted. You will then be emailed our bank account details and can make the payment by direct transfer. Make sure to use your order number as the reference.
Other options include faxing credit card number to 09 353 1676 with a reference to your order number. Please note that we require a contact phone number with all Credit Card orders. Once we have processed your credit card, a confirmation email will be sent to you.
We accept credit cards: Visa & Mastercard. We also take direct deposits into our bank account via any branch of Westpac.
If you chose to pay by direct deposit, simply add the products to your cart then select 'direct deposit' as the payment method when prompted. You will then be emailed our bank account details and can make the payment by direct transfer. Make sure to use your order number as the reference.
Other options include faxing credit card number to 09 353 1676 with a reference to your order number. Please note that we require a contact phone number with all Credit Card orders. Once we have processed your credit card, a confirmation email will be sent to you.
How much is shipping?
FREE Shipping for all orders over $50.00, otherwise just $5.95 shipping per order.
FREE Shipping for all orders over $50.00, otherwise just $5.95 shipping per order.
What will the package look like when it's delivered?
Your parcel will arrive in a Red and Yellow non-see through, waterproof, Courier Post bag or cardboard box if it is a larger heavy item. It will contain a printed label with the exact address you enter in the shopping cart. Any special instructions you indicate such as 'leave at front door' will be written by hand in bold black writing on the front of the parcel.
The return address will show our non descript ecommerce parent company, and NOT Femplay or any other suggestive name! This company runs numerous stores online, so there is absolutely no connection between this and Femplay New Zealand.
The products you order will be wrapped in cardboard for protection, then wrapped in bubble wrap. There is no way to feel the contents, and the warehouse is very careful to ensure there is absolutely no giveaway that the parcel contains phallic objects!
Your parcel will arrive in a Red and Yellow non-see through, waterproof, Courier Post bag or cardboard box if it is a larger heavy item. It will contain a printed label with the exact address you enter in the shopping cart. Any special instructions you indicate such as 'leave at front door' will be written by hand in bold black writing on the front of the parcel.
The return address will show our non descript ecommerce parent company, and NOT Femplay or any other suggestive name! This company runs numerous stores online, so there is absolutely no connection between this and Femplay New Zealand.
The products you order will be wrapped in cardboard for protection, then wrapped in bubble wrap. There is no way to feel the contents, and the warehouse is very careful to ensure there is absolutely no giveaway that the parcel contains phallic objects!
Do I need to register an account with you when I purchase something like other online stores?
Our ethos is to make Femplay New Zealand the most discreet way to purchase adult toys and products. We don't have a 'membership club' or database of our clients. We have no idea how many customers make repeat purchase at our online stores!
We would love to know for marketing purposes how many repeat customers we have, but we hold our customers privacy above our own interests. Of course, this policy means than many people prefer shopping online at Femplay - which works well for us.
So in answer to your question, no we don't have a system where you can login with your user name and password, it was disabled when the site was launched to eliminate any chance of private information being leaked or viewed by third parties.
Unfortunately this means you will have to reenter your address on every order, but it also means no trace is left in our system of your personal information - or address, once the order is shipped. Our system automatically deletes name, address, email and contact information from customers orders after 30 days.
Our ethos is to make Femplay New Zealand the most discreet way to purchase adult toys and products. We don't have a 'membership club' or database of our clients. We have no idea how many customers make repeat purchase at our online stores!
We would love to know for marketing purposes how many repeat customers we have, but we hold our customers privacy above our own interests. Of course, this policy means than many people prefer shopping online at Femplay - which works well for us.
So in answer to your question, no we don't have a system where you can login with your user name and password, it was disabled when the site was launched to eliminate any chance of private information being leaked or viewed by third parties.
Unfortunately this means you will have to reenter your address on every order, but it also means no trace is left in our system of your personal information - or address, once the order is shipped. Our system automatically deletes name, address, email and contact information from customers orders after 30 days.
Where is Femplay located?
The Femplay warehouse is based in Kelston, Auckland, New Zealand. Check out our contact page for complete address details and phone numbers if you are interested.
The Femplay warehouse is based in Kelston, Auckland, New Zealand. Check out our contact page for complete address details and phone numbers if you are interested.
How can find out whether my direct deposit payment has been successful?
We check our direct deposits every day, then immediately pack and ship those orders. We then send an email to inform you that your order has been shipped. However as this is an extra manual step, and particularly because of the time the banks take to process the transfer, please allow an extra 48 hours for delivery if you are paying by direct deposit i.e. 3-5 business days in total for delivery anywhere in New Zealand.
We check our direct deposits every day, then immediately pack and ship those orders. We then send an email to inform you that your order has been shipped. However as this is an extra manual step, and particularly because of the time the banks take to process the transfer, please allow an extra 48 hours for delivery if you are paying by direct deposit i.e. 3-5 business days in total for delivery anywhere in New Zealand.
Review: On your bike - Handsome?
This is my first penis pump and something I've wanted to try for a while. The first thing I noticed was the solid quality of the pump and tube. The pump attachment is easy to fit to the top of the tube, and the three sizes of seals
make it easy to find the right fit. I tried the larger one first - male ego, of course! - but with lubricant I found I needed the medium size seal to get a tight fit. A few pumps and I was soon filling two thirds of the tube. Care is needed as you pump, as your penis can get caught on the sides of the tube.
Apparently this happens with all pumps, and all you have to do is make sure there's some lube on it or, as I found, just gently shake from side to side after each pump. The seal was a good fit, and the pressure release valve very
easy to operate. My only concern would be the rubber seals, and how long they will last, but I expect you can get replacements. The only other thing to watch out for is to not get carried away to start with. A few minutes a day, and not
too much pumping, is all you need although it is very empting as you see your penis growing past 20cm to keep going! "onyourbike"
This is my first penis pump and something I've wanted to try for a while. The first thing I noticed was the solid quality of the pump and tube. The pump attachment is easy to fit to the top of the tube, and the three sizes of seals
make it easy to find the right fit. I tried the larger one first - male ego, of course! - but with lubricant I found I needed the medium size seal to get a tight fit. A few pumps and I was soon filling two thirds of the tube. Care is needed as you pump, as your penis can get caught on the sides of the tube.
Apparently this happens with all pumps, and all you have to do is make sure there's some lube on it or, as I found, just gently shake from side to side after each pump. The seal was a good fit, and the pressure release valve very
easy to operate. My only concern would be the rubber seals, and how long they will last, but I expect you can get replacements. The only other thing to watch out for is to not get carried away to start with. A few minutes a day, and not
too much pumping, is all you need although it is very empting as you see your penis growing past 20cm to keep going! "onyourbike"
Review: Onyour - Nipple Sucker with Rings?
This was eagerly anticipated and no wonder. I could not wait to get the box
undone and give it a try. I was ready to be disappointed - it was only $15 after
all - but I needn't have been. The bulb is good quality with enough volume to
provide a reasonable amount of suction. The transparent tube that fits over your
nipple is also solid and good quality. The rings fit easily over the tube and
are easy to slip off an onto your nipple once it is erect. A very good
beginner's nipple toy and well worth the money. Next I'm going to try the
electric pump versions with vibrators.
This was eagerly anticipated and no wonder. I could not wait to get the box
undone and give it a try. I was ready to be disappointed - it was only $15 after
all - but I needn't have been. The bulb is good quality with enough volume to
provide a reasonable amount of suction. The transparent tube that fits over your
nipple is also solid and good quality. The rings fit easily over the tube and
are easy to slip off an onto your nipple once it is erect. A very good
beginner's nipple toy and well worth the money. Next I'm going to try the
electric pump versions with vibrators.
Review: From Nelson Customer?
Dear Femplay and its team.
I had recently found your company on line and placed an order.
I just wanted to say a huge thank you.
My parcel arrived the next day, was all wrapped for safe shipment and discrete labelling.
I am over the moon with your promptness and exceptionally high service and attention to detail.
I will be back and looking forward to shopping with you again soon.
Dear Femplay and its team.
I had recently found your company on line and placed an order.
I just wanted to say a huge thank you.
My parcel arrived the next day, was all wrapped for safe shipment and discrete labelling.
I am over the moon with your promptness and exceptionally high service and attention to detail.
I will be back and looking forward to shopping with you again soon.
Review: Happy Customer?
My first order from Femplay came the other day, just two days after placing the original order. It was fantastically wrapped in cardboard and bubble wrap and then in a non see through courier bag. Wow I was so pleased and so is my husband :-) Not only did we get free batteries for our ordered item but we also got a free item and that also came with free batteries. Your website is so easy to navigate and you have fantastic prices I have already recommended you to my friends and I am sure that after they place their orders they will in turn recommend you and on it will go: Bull rider
My first order from Femplay came the other day, just two days after placing the original order. It was fantastically wrapped in cardboard and bubble wrap and then in a non see through courier bag. Wow I was so pleased and so is my husband :-) Not only did we get free batteries for our ordered item but we also got a free item and that also came with free batteries. Your website is so easy to navigate and you have fantastic prices I have already recommended you to my friends and I am sure that after they place their orders they will in turn recommend you and on it will go: Bull rider
Review: General?
This is my second online purchase from Femplay and the experience
is always brilliant! Speedy delivery and efficient professional service.
Will definitely be a repeat customer in the future. Thank you!
CSC
This is my second online purchase from Femplay and the experience
is always brilliant! Speedy delivery and efficient professional service.
Will definitely be a repeat customer in the future. Thank you!
CSC