Frequently
Asked Questions (FAQs)
| Question & Answers
for Product: |
| Q.Will I be contacted after I made a purchase? |
(Posted: 26th March, 2009) |
A. Make sure you provide your email address when ordering then an email will be sent to you with an order confirmation after the order is completed.
We will sent you another email will moment the order leaves our warehouse. This would normally be the same day, or the next day if you make an order at night time.
No further emails will be sent unless the parcel is returned to us due to address unknown, or a problem occured during processing the order.
Essentially, to maintain your confidentiality we will not make further contact after your order is received. Your personal details are delected from our system after 30 days and confirmation that ordered products well function. |
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| Q.Can my parcel be put in particular place at my request by the courier? |
(Posted: 26th March, 2009) |
A. Yes. Just enter any special instructions in the 'Special Delivery Instructions' box when placing your order. We will hand write this in bold black text on the parcel for the couriers attention.
However, in this case the risk and responsibility for loss of the parcel has to be accepted by you, as no signature can be obtained.
In all honesty, we get very few lost parcels (about 1 in 1000) so this is not something to worry about.
Just remember that the size of the parcel can be bigger than you imagine, because we wrap all items in cardboard and bubble wrap before placing them in the post bags.
Therefore, the item may not be able to fit in your letterbox. |
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| Q.What is the age of consent to buy sex toys? |
(Posted: 26th March, 2009) |
| A. You have to be 18 or older to place an order at Femplay. |
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| Q.Is Femplay's payment system secure for entering my credit card details? |
(Posted: 27th March, 2009) |
A. Your credit card order is actually processed by Payment Express - the largest payment gateway provider in New Zealand. They process the transaction, but they are not privy to your contact details, or even your credit card details!
Your credit card details are not kept in either our database, or their database, only the first few digits are kept for administration purposes. |
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| Q.Do you use Signature Required shipping? |
(Posted: 3rd Nov, 2009) |
| Q.Do I need to register an account with you when I purchase something like other online stores? |
(Posted: 7th April, 2010) |
A. Our ethos is to make Femplay New Zealand the most discreet way to purchase adult toys and products. We don't have a 'membership club' or database of our clients. We have no idea how many customers make repeat purchase at our online stores!
We would love to know for marketing purposes how many repeat customers we have, but we hold our customers privacy above our own interests. Of course, this policy means than many people prefer shopping online at Femplay - which works well for us.
So in answer to your question, no we don't have a system where you can login with your user name and password, it was disabled when the site was launched to eliminate any chance of private information being leaked or viewed by third parties.
Unfortunately this means you will have to reenter your address on every order, but it also means no trace is left in our system of your personal information - or address, once the order is shipped. Our system automatically deletes name, address, email and contact information from customers orders after 30 days. |
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| Q.What happens if I am not the address when the parcel is delivered? |
(Posted: 17th Sept, 2010) |
A. The courier will leave a calling card which tells you which Courier Post branch the parcel can be collected from (normally your closest branch). Otherwise you can instruct us to put a note on the parcel to leave wherever you think it is appropriate ie: Please leave at the back door. It is a non signature item so no one needs to sign for it.
When you collect the parcel, there is nothing to indicate it is from Femplay. The return address is a parent company which runs multiple online stores, and is non-descript. |
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| Q.Do you send out printed catalogues by mail? |
(Posted: 15th Feb, 2011) |
A. No, we don't. We try to keep our prices low for our customers so we dont have a printed catalogue. All our products are featured on the site!
You can still place an order 'mail order' though by simply sending us a note together with payment and your address.
Or simply order online using your credit card, we use 128bit encryption - which is super secure and your details are also deleted from our database once the order is sent.
Alternatively, call 0800 7777 08 and place your order over the phone. |
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| Q.How do I make a payment? |
(Posted: 15th Feb, 2011) |
A. We accept credit cards: Visa & Mastercard. We also take direct deposits into our bank account via any branch of Westpac.
If you chose to pay by direct deposit, simply add the products to your cart then select 'direct deposit' as the payment method when prompted. You will then be emailed our bank account details and can make the payment by direct transfer. Make sure to use your order number as the reference.
Please note that we require a contact phone number or email address with all Credit Card orders. Once we have processed your credit card, a confirmation email will be sent to you. |
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| Q.How can find out whether my direct deposit payment has been successful? |
(Posted: 15th Feb, 2011) |
| A. We check our direct deposits every day, then immediately pack and ship those orders. We then send an email to inform you that your order has been shipped. However as this is an extra manual step, and particularly because of the time the banks take to process the transfer, please allow an extra 48 hours for delivery if you are paying by direct deposit i.e. 3-5 business days in total for delivery anywhere in New Zealand. |
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| Q.How long will it take for my order to reach me? |
(Posted: 27th Feb, 2011) |
A. At Femplay if you can add an item to your cart and purchase it, then it means it's in stock! Therefore, all orders received by 2.00pm (NZ time) are dispatched on the same day. This means your order should be received the NEXT DAY, or the day after if you are ordering later in the day during the week.
We have dedicated warehouse staff who are waiting to pack the order the moment it's placed. The only exception to this is weekends and public statutory holidays, when the order will be packed and shipped on the next working day. |
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| Q.Do you sell batteries to fit the products? |
(Posted: 27th Feb, 2011) |
| A. No. We give batteries for free with your purchase! |
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| Q.What company name will appear on my credit card statement, as being the transaction name? Will it be Femplay? |
(Posted: 27th Feb, 2011) |
A. Your credit card statement will show the transaction with the name of our parent company which owns multiple websites with no mention of Femplay at all.
The name that appears is generic and is 'C**** CORP' (We use asterixes as an added protection for your privacy). |
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| Q.What will the package look like when it's delivered? |
(Posted: 27th Feb, 2011) |
A. Your parcel will arrive in a Red and Yellow non-see through, waterproof, Courier Post bag or cardboard box if it is a larger heavy item. It will contain a printed label with the exact address you enter in the shopping cart. Any special instructions you indicate such as 'leave at front door' will be written by hand in bold black writing on the front of the parcel.
The return address will show our non descript ecommerce parent company, and NOT Femplay or any other suggestive name! This company runs numerous stores online, so there is absolutely no connection between this and Femplay New Zealand.
The products you order will be wrapped in bubble wrap for protection, and then wrapped cardboard. There is no way to feel the contents, and the warehouse is very careful to ensure there is absolutely no giveaway that the parcel contains phallic objects! |
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| Q.Can I ask to have the parcel sent to my local post office and collect it from there? |
(Posted: 27th Feb, 2011) |
A. Yes. Write this in the special instructions, and enter your real address as the delivery address.
Or you could enter the address of your local post office and have us send it directly there. When entering the address write 'FOR COLLECTION BY xxxx' with your name indicated. |
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| Q.Where is Femplay located? |
(Posted: 27th Feb, 2011) |
| A. The Femplay warehouse is based in Airborne Road, Albany, North Shore City, Auckland, New Zealand. We are an internet shopping site ONLY and do not have a retail outlet. |
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| Q.How much is shipping? |
(Posted: 27th Feb, 2011) |
| A. FREE Shipping for all orders over $50.00, otherwise just $6.95 shipping per order. |
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